Refund Policy

Digital purchases

Photocard.ai sells digital image-generation allowances that can be used immediately. Purchases are generally non-refundable once any included HD generation has been used.

When we will review a refund

Contact us within 7 days if a technical failure prevents you from receiving or using the purchased allowance, or if you believe you were charged more than once for the same order. Include your account email, purchase date, plan, and non-sensitive payment reference. Never send full card details.

Subscriptions and cancellation

Monthly and annual subscriptions renew automatically until canceled. Cancellation stops future renewals and does not normally refund the current paid period. Access and unused allowance continue according to the plan terms shown at checkout.

To cancel, sign in to Photocard.ai, open Dashboard, select Manage billing, and cancel the subscription in the secure Subotiz customer portal. You may also email hello@photocard.ai from your account email for help. Cancel before the next renewal date shown in the portal to avoid the next charge.

How refunds are handled

Approved refunds are returned to the original payment method. Processing time depends on the payment provider and issuing bank. Partial refunds and purchases with used allowance require manual review so that we do not remove more value than was refunded.

Request help

Email hello@photocard.ai. We will acknowledge the request and explain the outcome or any additional information required.